Terms and conditions

I. Introductory Provisions

1. These Terms and Conditions (hereinafter referred to as the “Terms”) govern the rights and obligations between the customer (hereinafter referred to as the “Buyer”) and the seller CENTROFLOR, s.r.o., Company ID 64053229, VAT CZ64053229, with its registered office at Šluknovská 402, 407 78 Velký Šenov, registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem under file no. C 10044/KSUL (hereinafter referred to as the “Seller”).

2. Seller’s contact details: e-mail info@centroflor.cz, phone +420 773 001 763.

3. The purchase contract is concluded in the Czech language; the wording of these Terms is published at https://www.centroflor.cz/obchodni-podminky.

4. The Seller archives the contract in electronic form for 10 years; it is not publicly accessible. The Buyer will receive an order summary by confirmation e-mail.

II. Definitions

1. Consumer – a natural person who, when concluding and performing the contract, does not act within the scope of their business activities.
2. Entrepreneur – a person acting within the scope of their business activities.
3. Buyer – a Consumer or Entrepreneur placing an Order.
4. Order – a binding offer by the Buyer to conclude a purchase contract through the online store.
5. Purchase Contract – the contract concluded between the Seller and the Buyer upon receipt of the Seller’s order confirmation.

III. Orders and Contract Formation

1. The Buyer may place an Order by completing the order form on the e-shop. Before submitting, the Buyer must confirm agreement with these Terms by a “click-wrap” checkbox.
2. Upon receipt of an Order, the Seller will promptly send the Buyer an e-mail confirming acceptance (contract conclusion) and summarizing the ordered goods.
3. The validity of an Order requires all mandatory data to be filled in correctly; incorrect or incomplete Orders may be cancelled by the Seller.
4. The delivery address is the one provided by the Buyer.
5. Ownership of goods passes to the Buyer upon full payment of the purchase price and receipt of the goods.

IV. Price and Payment Terms

1. All prices are final and include VAT. Promotional prices apply while stocks last or for the duration stated for each product.
2. Available payment method:
   • Bank transfer in advance – payment must be made upon receipt of the proforma invoice; the order is dispatched after payment confirmation.
3. The Buyer does not incur any additional costs for the use of remote communication means beyond standard internet connection fees charged by their provider.

V. Shipping and Delivery

1. Important: Shipping costs are calculated individually based on the size and weight of your order. The exact shipping price is determined once your order is packed and the final dimensions and weight are known.

2. Shipping Method: We typically ship all orders via FedEx to ensure reliable and trackable delivery worldwide. United States, United Kingdom, Nordic countries, or anywhere else in the world – it’s not a problem for us!

3. How Our Shipping Process Works:

   1. Place your order through our online shop
   2. We carefully pack your items using protective materials
   3. We calculate shipping costs based on final package dimensions and weight
   4. You receive a shipping cost confirmation
   5. Once approved, we send a proforma invoice
   6. After payment confirmation, your order ships via FedEx
   7. You receive tracking information to monitor your delivery

4. Payment & Dispatch: Once the shipping cost is confirmed and approved by you, we will issue a proforma invoice. Your order will be dispatched immediately after payment confirmation.

VI. Withdrawal from the Contract (Consumer)

1. The Consumer may withdraw from the contract without giving any reason within 14 days from receipt of the goods pursuant to Section 1829 of the Czech Civil Code.
2. To exercise this right, please use the Complaint Form (CENTROFLOR_complaint_form) and send it to info@centroflor.cz preferably with photo documentation or by post to the company’s registered address.
3. The Seller will refund all payments received, including the cost of the cheapest offered delivery method, within 14 days of receiving the withdrawal notice. The refund may be withheld until the goods are returned.
4. The Consumer bears the direct cost of returning the goods.
5. The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics.

VII. Complaints and Liability for Defects

1. The Buyer must inspect the goods within 24 hours of receipt and report any defects no later than 3 working days by e-mail to info@centroflor.cz.
2. Rights and obligations regarding defective performance are governed by Sections 2099 – 2117 and 2161 – 2174b of the Czech Civil Code.
3. The warranty period for Consumers is 24 months from receipt of goods; for Entrepreneurs, 12 months unless otherwise agreed.
4. The Seller will handle complaints (repair, replacement, discount, or refund) within 30 days and issue a complaint report.
5. Out-of-court consumer dispute resolution is handled by the Czech Trade Inspection Authority (https://www.coi.cz) or the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).

VIII. Personal Data Protection (GDPR)

1. The data controller is the Seller (see I/1).
2. We process personal data for the purpose of fulfilling contracts, accounting, and direct marketing.
3. Legal bases: Article 6(1)(b), (c) and (f) GDPR; marketing based on consent under (a).
4. Detailed Privacy Policy is available at https://www.centroflor.cz/podminky-ochrany-osobnich-udaju/, including recipient categories, retention periods, and data subject rights.
5. The supervisory authority is the Office for Personal Data Protection (https://www.uoou.cz).

IX. Cookies

The e-shop uses cookies to measure traffic and personalize content. By using the website, you agree to their storage in your browser.

X. Limitation of Liability

1. Total compensation for damages by the Seller shall not exceed the value of the respective Order.
2. Compensation for lost profit, data loss, or other indirect damages is excluded unless prohibited by mandatory law.
3. This provision does not affect the Consumer’s statutory rights.

XI. Governing Law and Jurisdiction

1. All contractual relationships are governed by the laws of the Czech Republic.
2. Any disputes shall be resolved by the Regional Court in Ústí nad Labem, unless otherwise agreed by the parties.

XII. Final Provisions

1. The Seller reserves the right to amend these Terms; the new version becomes effective on the date of publication.
2. If any provision becomes invalid, the remaining provisions shall remain in full force and effect.
3. These Terms come into force on May 26, 2025.